Frequently Asked Questions

 If you don't see what's on your mind, reach out to us by phone, chat, or email!

How to Contact Us

You can reach one of our devoted customer service reps at 631-842-1230 Mon. - Fri. 10AM-4PM EST. You can also chat or email and we'll get right back to you with a response.

How to Make a Purchase

To place an order, make sure you are logged in to your Petswarehouse account or create a new account.  

Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, shop by pet to browse different categories. Click on a product to see more details. To add the product to your cart, click on the orange button that says “Add to Cart.” 

After you add something to your cart, you can keep shopping or check out. To check out, click on the orange button that says “Proceed to Checkout.” While you’re shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout. 

On the checkout page, add or select your shipping address.  Next, add your select your payment method. Before you place your order, review the items in your cart.  When you’re ready, click the button that says “Place Order.” We’ll send you an email confirming your order!

How are Frozen Items Shipped

We ship fresh, refrigerated and frozen items separately from other items in your order for the fastest delivery. We use insulated packaging and dry ice to keep items cold or frozen during shipping. The dry ice may be gone when your package arrives, but your items should still feel cold or frozen to the touch.

Please review our frozen shipping information here.

How to Check my Order Status

To check the status of your order, go to Orders. Here’s what you will see: 

Preparing Fulfillment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information. 

Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see tracking information for your package. 

Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m.

What Qualifies for Free Shipping

Free shipping is available for orders over $49 with select products. Please review our free shipping criteria here.

What Information is Needed for Checkout

Our checkout is easy, fast, and secure. Enter your contact information, shipping address and payment method, then place your order!

How to Request a Refund or Replacement

If you would like to request a return or replacement, please contact us with your order number.