About Us

Our Story Since 1974

Pets Warehouse began with a simple fascination — birds. In 1974, our founder Bob Sr., then a computer programmer, met a co-worker’s talking parrot. That encounter sparked a lifelong passion. Soon after, Bob and his wife Cathy adopted Herby, an Amazon parrot, and later welcomed “Little Grey,” a beloved companion who lived with them for over 30 years. What started as a hobby quickly became a life calling.

Fueled by that passion, Bob opened a small bird specialty store in Bay Shore, Long Island. That first store was the foundation of what would grow into Pets Warehouse — a trusted name in pet care for over five decades. Along the way, Bob operated two USDA-licensed bird quarantine facilities, supplying birds to retailers nationwide and deepening his expertise in ethical animal care.

Today, Pets Warehouse operates four retail locations across New York — in Lindenhurst, Selden, Shirley, and Bohemia (all independently operated) — along with a thriving online store offering more than 40,000 products for birds, fish, reptiles, dogs, cats, and other pets. Our site has been ranked #2 by Yahoo Internet Life Magazine and is among the most visited pet supply websites in the U.S., according to NPD Research.

From day one, our mission has remained simple: put the customer first. That means offering outstanding service, expert guidance, and a genuine love for animals. Whether you shop in-store or online, you’re working with a team that understands pets because we’re passionate pet owners ourselves. We're also committed to responsible pet retailing. Animal welfare is at the heart of what we do.

Celebrating 50 Years of Pets & People

In 2024, Pets Warehouse celebrated 50 years in business. We’re proud of our roots, our growth, and the loyal customers who have made this journey possible. As we look ahead, we’re excited to welcome new franchise partners who share our commitment to quality, care, and community.